HCI and Software Engineering: Designing for User Interface Plasticity
In The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications. pages 1107-1125. 2008.
Second Edition, ISBN 9780805858709, Taylor & Francis CRC Press, Human Factor and Ergonomics series, A. Sears, J. Jacko Eds. http://www.isrc.umbc.edu/HCIHandbook/